FAQ

Click on the item you wish to purchase. Select quantity and then add it to your shopping cart by clicking “ADD TO CART”. Open your shopping cart. You can find your shopping cart on the top right corner of the page. Proceed to the “CHECK OUT” page, where you will fill in your personal information, choose the shipping method and pay for the order. Make sure you complete all the steps in the payment procedure so the transaction is properly processed.

When you click “CHECK OUT” in your shopping cart, you will see information about your order in the right column. Enter your code in the “Discount” field and click “Apply”.

If you are shopping on a mobile platform you have a discount field at the top when you have reached the payment section.

After you have placed your order and have finished the payment process, you should receive a confirmation e-mail within a couple of minutes. It is important to enter your correct e-mail address.

If you are unsure whether your order was confirmed, please check the two steps below before placing a new order:

Step 1: Check your spam e-mail folder. If you cannot find the confirmation e-mail there then you can move on to Step 2 below.

Step 2: Please contact us at info@casanoire.se. Send an email with your name so that the support team can check if the order has been registered. You can also use the Contact form to send an inquiry to the customer service team.

Once you have received the shipping confirmation e-mail we are unable to make any changes. If you notice anything wrong with your order contact us at info@casanoire.se

Please allow 1-2 workdays for your order to be processed for shipping. We make every effort to fulfill orders as quickly as possible. Shipping times depend on your location and which shipping method you choose

We offer the following shipping methods:

Standard Shipping (Non-trackable)

UPS Express Saver (With tracking)

Shipping time will depend on your country and locality. For more information read our Shipping & Delivery Estimation page.

The package is delivered to the shipping address entered when purchasing the product. However sometimes packages shipped off with UPS or local post are sent to access points. If you choose a UPS shipping method you can keep track of your package by using the tracking number on www.ups.com.

Contact the customer service team by sending an e-mail to info@casanoire.se or use the Contact form.

We deliver worldwide.

We accept payments by credit card, debit card, PayPal and other methods. Please look at the checkout page to see the most recent payment options. All major cards are accepted e.g. VISA, MasterCard and American Express.

There should be no additional tax costs and fees for deliveries within the European Union. Non-EU countries could have their own laws and regulations imposed by the country of residence. Casa Noire will not be held accountable for any taxes or other fees. Please contact the customs in your country for information about additional tax costs or fees.

Due to safety reason we don't accept any Returns or Exchanges once the package has been opened.

All our products contain the highest quality of ingredients and are thoroughly tested before release, complying with EU regulations and standards. On the the rare occasion where you would experience sensitivity to certain ingredients in our products we recommend to discontinue the usage of that particular product.

Our terms of use described in the sections below govern your purchases from casanoire.se. Using the website or purchasing from our web shop forms a contract between you and Casa Noire. Please make sure that you have read and understood these terms of use when using our site.

All our prices include VAT.

Shipping cost will depend on the country and your required shipping method. Tax costs and fees from your country of residence may be applicable for countries outside of the EU. Please contact the customs office in your country to learn if there are any other charges.

We offer returns and a full refund with a reduction for the shipping costs involved. Contact us for shipping addresses and further information.

If you have not received your ordered product or if you suspect there is anything wrong with the product, it is your responsibility to contact the customer service as soon as it has been discovered. When contacting our customer service, please supply your name, address, order number and a detailed description of the subject. It is your responsibility to make sure the shipping address is complete and correct.

Please use the contact form on our website or email the customer service on info@casanoire.se

All intellectual property rights on the website and in the material published on it are owned by Casa Noire. Any use of the website or it’s content, including copying or storing such content whether complete, partial or modified in a commercial use, is prohibited without the permission of Casa Noire.

The casanoire.se website may include user generated content from social media applications. Casa Noire does not claim any ownership in rights for such content (images, photos and videos etc.) and take no legal responsibility for it. In case you suspect a violation of copyright, or any other right, or otherwise is offended by such content, please contact our customer service. You can use the contact form on our website or email the customer service on info@casanoire.se

When you use the services of Casa Noire, you trust us with your information. This section of Privacy Policy is intended to help you understand what data we collect, why we collect it, and what we do with it.

We collect information you provide us with when creating an account on the website, signing up for our newsletter or when making a purchase. This information could include your name, address, city, postal code, e-mail and phone number. All payments are processed by verified and registered financial institutions and we do not save or have access to any payment information.

At Casa Noire we respect your privacy, protect your information and strive to offer a secure and enjoyable shopping experience. We never share information about our customers with any third parties. We use cookies to offer a functional and more personal shopping experience. If you have any questions about our privacy policy, please contact info@casanoire.se